Customer Relationship Management Courses


To achieve value for money in a government institution requires obtaining the right balance in delivering services. This involves looking at best value, quality, least cost, efficiency, effectiveness, economy, satisfying customer/ stakeholders and policy demands.

Objectives:

At the end of the course, the participants should

- Become more quality conscious in their services delivery to the public

- Apply positive work habits and ethics in their services to stakeholders

- Make Quality Contacts with Stakeholders

- Appreciate their roles in promoting the corporate image of their organisations.

TARGET AUDIENCE:

Secretaries, Administrative officers, customer relations officers, public relation officers, heads of servicom units in the ministries, parastatals, agencies…etc

COURSE DATES COURSE VENUE
10-14 April, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
12-16 June, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
17-21 July, 2017 National Centre for Women Development, Abuja
11-15 Sept. 2017 Bridge Water Hotel & Conference Centre, Enugu
23-27 Oct. 2017 Tafawa Balewa Guest Inn, GRA., Kaduna
   
COURSE FEE N80,000 For Members and N85,000 for non Members
Please call these numbers (+234) 805-202-6066, 802-902-5105 to apply for this course. Or use the form below to Apply Online.
The Clinical and Health Care Customer services workshop is a skill building and awareness training that teaches the principles of customer service, communications skills, patient satisfaction, dealing with emotions, handling different types of patients and their families and maintaining motivation and emotional control.

Objectives:

Health care personnel who participate in this training will appreciate how to increase their customer service aptitude and patient satisfaction through effective use of applied psychology in understanding customers/patients, what creates patient satisfaction and choose the best response. Participants will also learn how to increase their level of emotional intelligence and deal with stress.

TARGET AUDIENCE:

Nurses and other personnel in the health care institutions that make direct contact with patients, and or patients families.

COURSE DATES COURSE VENUE
10-14 April, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
12-16 June, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
21-25 August, 2017 Delta Hotel, Harley Street, GRA, Port Harcourt
18-22 September, 2017 Tafawa Balewa Guest Inn, GRA, Kaduna
23-27 October, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
13-17 November, 2017 Bridge Waters Hotel and Conference Centre, Enugu
   
COURSE FEE N80,000 For Members and N90,000 for non Members
Please call these numbers (+234) 805-202-6066, 802-902-5105 to apply for this course. Or use the form below to Apply Online.
The fundamental business purpose of any organization is to create customers. This involves winning customer’s patronage, as well as delighting them with quality services. Exceptional customer services training seeks to equip delegates with the skills to delight customers by providing them with services of superior quality than their expectations.

Objectives:

At the end of the training, the participants should be able to

- Appreciate the rudiments of exceptional customer services.

- Assist their organizations build a proactive customer service system

- Achieve customer service excellence with assertive communications skills

- Become more exceptional in their daily contacts with customers

TARGET AUDIENCE:

Customer service executives, client’s services managers and all frontline personnel in both government and private sector organizations.

COURSE DATES COURSE VENUE
10-14 April, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
12-16 June, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
17-21 July, 2017 National Centre for Women Development, Abuja
11-15 Sept. 2017 Bridge Water Hotel & Conference Centre, Enugu
Tafawa Balewa Guest Inn, GRA., Kaduna
   
COURSE FEE N80,000 For Members and N85,000 for non Members
Please call these numbers (+234) 805-202-6066, 802-902-5105 to apply for this course. Or use the form below to Apply Online.
The effective marketing training is designed to provide participants with the skills to make Quality contacts with customers, win new accounts and retain their loyalty through excellent service at all times.

Objectives:

At the end of the training, the participants should be able to

- Understanding their organization’s marketing environments.

- Appreciate effective marketing process

- Make excellent marketing contact with prospects and customers

- Master how to make effective sales presentation

- Provide exceptional customer services

- Convert customers objections and complaints to sales

TARGET AUDIENCE:

Marketing officers, Sales executives, customer service officers, clients services executives. Relationship officers and managers...etc

COURSE DATES COURSE VENUE
5-9 June, 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
14-18 August, 2017 Tafawa Balewa Guest Inn, GRA, Kaduna
9-13 Oct. 2017 National Centre for Women Development, Abuja
20-24 Nov. 2017 NIMDIR Conference Centre, 4 Oyetubo Str. Ikeja
   
COURSE FEE N80,000 For Members and N90,000 for non Members
Please call these numbers (+234) 805-202-6066, 802-902-5105 to apply for this course. Or use the form below to Apply Online.